Privacy Policy

1. Introduction

SpiceOra Foods (Pvt.) Ltd. ("SpiceOra," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at www.spiceora.com or communicate with us through any other channel.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our website.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and any other information you voluntarily provide when filling out our contact form or requesting a quote.
• Business Information: Company name, country, product interest, and order requirements submitted through inquiry forms.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit.
• Cookies: Small data files stored on your device to enhance your browsing experience. See Section 6 for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To process and fulfill quote requests and business orders
• To improve and optimize our website and user experience
• To send relevant communications about our products and services (only with your consent)
• To comply with applicable laws, regulations, and legal obligations
• To protect the security and integrity of our website and business operations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (e.g., email hosting, analytics providers).
• Legal Requirements: We may disclose your information when required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, secure server infrastructure, and restricted access to personal data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and communication tools such as WhatsApp. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal data
• The right to withdraw consent for marketing communications
• The right to lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the information provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with the revised "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

• Company: SpiceOra Foods (Pvt.) Ltd.
• Address: C7, 3rd Floor, TOPRA Plaza Block 13-C, Gulshan-e-Iqbal, Karachi 75300, Pakistan
• Email: sales@spiceora.com
• WhatsApp: +92-311-177-0076